Introduction

Silver Meadow ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website silvermeadow.sbs (the "Site") or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services. By accessing the Site, booking our services, or providing personal information to us, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Fill out forms on our Site
• Book services or consultations
• Subscribe to our newsletter
• Request information or assistance
• Participate in promotions or surveys
• Communicate with us via social media, email, or phone

The personal information we may collect includes:

• Name, email address, phone number, and postal address
• Billing information and payment details
• Service preferences and appointment history
• Information about skin conditions, allergies, or sensitivities
• Photographs (with your explicit consent)
• Social media handles and information from your public profile
• Any other information you choose to provide

Information Automatically Collected

When you visit our Site, we may automatically collect certain information about your device and usage patterns, including:

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited and time spent on those pages
• Referral source and pages viewed
• Click patterns and site interactions

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to remember your preferences. Cookies are small data files stored on your device that help us improve your experience, customize content, and analyze website traffic. You can manage your cookie preferences through your browser settings. For more information about the cookies we use, please see our Cookie Policy section below.

How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process and manage appointments, bookings, and payments
• Personalize your experience and tailor services to your needs
• Communicate with you about services, promotions, events, and news
• Respond to your inquiries, comments, or concerns
• Monitor and analyze usage patterns and trends
• Prevent fraudulent transactions and monitor security
• Comply with legal obligations and enforce our terms
• Improve our website, marketing, and customer relationships

How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing assistance.
• Business Transfers: If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information when we believe in good faith that disclosure is necessary to comply with a legal obligation, protect our rights or safety, investigate fraud, or respond to a government request.
• With Your Consent: We may share your information with third parties when you have provided your consent to do so.

We do not sell, rent, or lease your personal information to third parties without your consent.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the specific retention period, we consider various criteria including the nature of the information, legal obligations, operational requirements, and industry practices.

For clients who use our services, we typically maintain records for at least 7 years to comply with tax and legal requirements. If you request that we delete your personal information, we will make reasonable efforts to honor your request, subject to any legal or legitimate business requirements to retain such information.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These rights may include:

• Accessing, updating, or correcting your personal information
• Requesting deletion of your personal information
• Objecting to or restricting the processing of your personal information
• Requesting a copy of your personal information in a structured, commonly used, and machine-readable format
• Withdrawing your consent at any time (where processing is based on consent)
• Opting out of marketing communications

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

Marketing Communications

You can opt out of receiving promotional emails from us by following the instructions in those emails or by contacting us directly. Even if you opt out of promotional communications, we may still send you non-promotional communications, such as those about your account, bookings, or our ongoing business relations.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please understand that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We regularly review our security practices and update them as necessary to maintain appropriate levels of protection. In the event of a data breach that affects your personal information, we will notify you in accordance with applicable laws.

Third-Party Links and Services

Our Site may contain links to third-party websites, services, or content that are not owned or controlled by Silver Meadow. We are not responsible for the privacy practices or the content of such third-party services. We encourage you to review the privacy policies of any third-party sites or services before providing any information to them.

Cookie Policy

What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and account access. You cannot opt out of these cookies.
• Analytical/Performance Cookies: These cookies allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve website functionality and user experience.
• Functionality Cookies: These cookies enable us to personalize content and remember your preferences (e.g., language, region).
• Targeting/Advertising Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and advertising more relevant to your interests.

Managing Cookies

Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies or delete certain cookies. You may be able to manage other tracking technologies in the same way that you manage cookies through your browser settings.

Please note that if you choose to block cookies, you may not be able to use the full functionality of our Site.

Children's Privacy

Our Site and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers. If you believe we might have any information from or about a child under 16, please contact us using the information provided below.

International Data Transfers

Your personal information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

We have taken appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy. These safeguards include implementing the European Commission's Standard Contractual Clauses for transfers of personal information between our group companies and with our third-party service providers and partners.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Site or services following the posting of changes constitutes your acceptance of such changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Silver Meadow
619 Kelly Ports
Youngbury WV5 9BS
United Kingdom

Email: [email protected]
Phone: +447013057280

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.