Introduction

At Silver Meadow, we strive to provide exceptional makeup artistry services that meet or exceed your expectations. We understand that circumstances may arise that require cancellation or changes to your booking. This Refund Policy outlines our guidelines regarding deposits, cancellations, refunds, and service satisfaction.

By booking our services, you agree to the terms outlined in this Refund Policy. Please read this policy carefully to understand your rights and obligations.

Deposits

Purpose of Deposits

To secure your booking and ensure our availability for your requested date and time, we require a non-refundable deposit at the time of booking. The deposit amount varies depending on the service booked and will be clearly communicated to you during the booking process.

Deposit Amounts

Our standard deposit requirements are as follows:

• Bridal Services: 50% of the total service cost
• Special Event Makeup: £25 per person
• Photoshoot Makeup: 30% of the total service cost
• Makeup Lessons: £25 per person
• Group Workshops: 50% of the total service cost

Application of Deposits

All deposits are applied toward the total cost of your booked service. The remaining balance is due on or before the day of service, as specified in your booking confirmation.

Cancellations by Client

We understand that plans can change, and sometimes cancellations are unavoidable. Our cancellation policy varies based on the type of service booked and the notice provided.

Standard Appointments (Special Events, Makeup Lessons, Individual Services)

• Cancellations more than 48 hours before the scheduled appointment: While the deposit remains non-refundable, any additional amounts paid beyond the deposit will be refunded in full.
• Cancellations less than 48 hours before the scheduled appointment: No refund will be provided, and the full service fee will be charged.
• No-shows: Clients who fail to attend their appointment without prior notice will be charged the full service fee and may be required to pay in full for future bookings in advance.

Bridal Services

• Cancellations more than 60 days before the wedding date: While the deposit remains non-refundable, any additional amounts paid beyond the deposit will be refunded in full.
• Cancellations 30-60 days before the wedding date: 50% of the total service cost will be charged (including the non-refundable deposit).
• Cancellations less than 30 days before the wedding date: No refund will be provided, and the full service fee will be charged.

Group Bookings and Workshops

• Cancellations more than 14 days before the scheduled date: While the deposit remains non-refundable, any additional amounts paid beyond the deposit will be refunded in full.
• Cancellations 7-14 days before the scheduled date: 50% of the total service cost will be charged (including the non-refundable deposit).
• Cancellations less than 7 days before the scheduled date: No refund will be provided, and the full service fee will be charged.

Rescheduling

We understand that circumstances may require you to reschedule your appointment rather than cancel it entirely. Our policy for rescheduling is as follows:

Standard Appointments

• Rescheduling more than 48 hours before the scheduled appointment: Your deposit will be transferred to the new appointment date, subject to our availability.
• Rescheduling less than 48 hours before the scheduled appointment: A rescheduling fee of £15 will apply, and the new date is subject to availability.

Bridal Services

• Rescheduling more than 60 days before the wedding date: Your deposit will be transferred to the new date, subject to our availability.
• Rescheduling 30-60 days before the wedding date: A rescheduling fee of 15% of the total service cost will apply, and the new date is subject to availability.
• Rescheduling less than 30 days before the wedding date: A rescheduling fee of 25% of the total service cost will apply, and the new date is subject to availability.

Group Bookings and Workshops

• Rescheduling more than 14 days before the scheduled date: Your deposit will be transferred to the new date, subject to our availability.
• Rescheduling 7-14 days before the scheduled date: A rescheduling fee of 15% of the total service cost will apply, and the new date is subject to availability.
• Rescheduling less than 7 days before the scheduled date: A rescheduling fee of 25% of the total service cost will apply, and the new date is subject to availability.

Exceptional Circumstances

We recognize that genuine emergencies and exceptional circumstances can occur. In cases of serious illness, bereavement, or other significant unforeseen events, we may, at our discretion, offer more flexible cancellation or rescheduling terms. Such circumstances will be considered on a case-by-case basis and may require documentation.

Please note that common issues such as transportation problems, minor illnesses, or schedule conflicts do not qualify as exceptional circumstances under this policy.

Cancellations by Silver Meadow

While rare, there may be circumstances where we need to cancel or reschedule your appointment. Our policy for such situations is as follows:

Artist Illness or Emergency

If your assigned makeup artist becomes ill or encounters an emergency, we will make every effort to arrange for another qualified artist from our team to provide your service. If no replacement is available, we will contact you as soon as possible to reschedule your appointment.

Refunds for Company Cancellations

If we need to cancel your appointment due to circumstances within our control, and rescheduling is not possible or desired, you will receive a full refund of all amounts paid, including the deposit.

Service Satisfaction

Your satisfaction is our priority. If you are not completely satisfied with your makeup service, please inform your artist immediately during or at the conclusion of your appointment so that adjustments can be made.

Adjustments During Service

If at any point during your makeup application you would like changes or adjustments, please communicate this to your artist. We are happy to make modifications to ensure your complete satisfaction.

Post-Service Concerns

Once you have left your appointment after confirming your satisfaction, we cannot offer refunds for dissatisfaction with the service. For this reason, we encourage open communication during your appointment.

Quality Concerns

In the rare event that a service was performed in a manner that clearly does not meet professional standards, please contact us within 24 hours of your service with detailed information and photographs where possible. We will review each case individually and may offer partial refunds, service credits, or complimentary touch-ups at our discretion.

Product Reactions

Before your appointment, we ask that you inform us of any known allergies or sensitivities. If you experience an allergic reaction to products used during your service, please seek medical attention if necessary and inform us as soon as possible.

While we cannot offer refunds for allergic reactions to products (as these are beyond our control), we will note this information in your client record to ensure alternative products are used for any future services.

Trial Sessions

For bridal clients, we strongly recommend booking a trial session before your wedding day. Trial sessions are charged separately from your wedding day makeup and are subject to the same cancellation policies as standard appointments.

If you are not satisfied with your trial results, please communicate your concerns during the trial so adjustments can be made. The purpose of a trial is to finalize your desired look before your wedding day, and feedback is an essential part of this process.

Payment Methods and Refund Processing

Accepted Payment Methods

We accept the following payment methods:

• Credit and debit cards (Visa, MasterCard, American Express)
• Bank transfers
• Cash (for in-person payments only)

Refund Processing

When a refund is approved, it will be processed using the same payment method used for the original transaction, whenever possible:

• Credit/debit card refunds typically process within 5-10 business days, depending on your card issuer.
• Bank transfer refunds typically process within 3-5 business days.
• Cash payments will be refunded via bank transfer or check.

Gift Certificates

Gift certificates purchased for Silver Meadow services are non-refundable but are transferable to another person. Gift certificates are valid for 12 months from the date of purchase and cannot be redeemed for cash.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services after any changes to this policy constitutes your acceptance of such changes.

Contact Us

If you have any questions about our Refund Policy or would like to discuss a specific situation, please contact us at:

Silver Meadow
619 Kelly Ports
Youngbury WV5 9BS
United Kingdom

Email: [email protected]
Phone: +447013057280

We will respond to your inquiry as soon as possible and work with you to address any concerns.